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Ibis London Excel-Docklands, London

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From128US$ /night
Check-in
01Apr2025Select date
Check-out
02Apr2025Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

9 Western Gateway, Royal Victoria Dock, London, United Kingdom, E16 1AB

Ibis London Excel-Docklands is situated in East End, a vibrant area known for its shops, restaurants, and cultural attractions. The hotel is strategically located less than a minute's walk from the ExCeL exhibition centre and offers convenient access to public transportation. Unique design elements, such as a mural featuring a faux bookshelf, contribute to its modern aesthetic. The hotel's proximity to attractions like the Emirates Air Line cable car system and the O2 Arena enhances its appeal for both business and leisure travelers.

Location

The hotel is ideally located within walking distance of both the Royal Victoria and Custom House Docklands Light Railway stations, providing convenient transportation to central London. It's also a short drive from Canary Wharf underground station and approximately a 10-minute drive from London City Airport. Nearby attractions, including the Thames River and the Emirates Air Line, offer additional opportunities for exploration. The vibrant East End neighborhood enhances the hotel's appeal with its local shops, restaurants, and cultural landmarks.

Rooms

Each room at Ibis London Excel-Docklands is designed with high-quality furnishings, including the renowned ibis Sweet Beds for a comfortable sleep experience. Rooms feature bright and modern decor with essential amenities such as flat-screen TVs, work desks, and soundproofed walls. Certain accommodations offer additional space with seating areas, allowing guests to unwind after a busy day. The en suite bathrooms are equipped with attractive pod-like designs and essential toiletries for convenience.

Eat & Drink

The on-site restaurant, FOGGS, serves a continental breakfast and a full buffet, featuring options like eggs, bacon, and pork sausage. Guests can also enjoy a variety of international dishes throughout the day from the restaurant's diverse menu. The stylish bar provides a relaxed atmosphere to enjoy beverages ranging from coffee to cocktails. Prebooking breakfast at a reduced price offers a budget-friendly dining option for guests.

Leisure & Business

Ibis London Excel-Docklands includes a modern bar and restaurant, perfect for casual gatherings or special occasions. The hotel features a 24-hour front desk for guest assistance and complimentary Wi-Fi access throughout the premises. Business travelers will find a fully equipped business center suitable for meetings and work needs. Safety features such as smoke detectors and security systems ensure peace of mind for all guests.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Accessible Twin Room
Max:
2 persons
16 m² 
Bed options:
2 Single beds
Heating
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Double Room Disability Access
Max:
2 persons
16 m² 
Bed options:
1 Double bed
River view
Shower
Heating
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Twin Room 2 beds
Max:
2 persons
16 m² 
Bed options:
2 Single beds
Shower
Heating
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Getting around

A list of all available modes of transport

City Centre
London 10.4 km
Airports
London City (LCY) 3.8 km
London Heathrow (LHR) 38.4 km
Train
Woolwich Arsenal 3.8 km
Underground
Canning Town 1.3 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • No smoking on site
  • Wi-Fi
  • Parking
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out
  • Express check-in/ -out
  • Pets allowed
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • 24-hour security
  • Luggage storage
  • Lift
  • Smoke detectors
  • Electric vehicle charging station
  • Fire extinguishers
  • Key card access

Guest Parking

  • Electric kettle
  • Dryer

Services

  • Housekeeping
  • Laundry
  • Dry cleaning
  • Welcome drink

Dining

  • Restaurant
  • Snack bar
  • Bar/ Lounge area
  • Special diet menus

Business

  • Business centre
  • Fax/Photocopying

Children

  • Cots

Facilities for people with disabilities

  • Toilet for disabled
  • Bathroom for disabled

Spa & Leisure

  • Leisure/ TV room

Room features

  • Heating
  • Soundproofed rooms
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Sink

Self-catering

  • Electric kettle
  • Dryer

Media

  • Flat-screen TV
  • Direct dial telephone
  • AM/FM alarm clock

Room decor

  • Carpeted floor
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Location

9 Western Gateway, Royal Victoria Dock, London, United Kingdom, E16 1AB
Map view
street view
9 Western Gateway, Royal Victoria Dock, London, United Kingdom, E16 1AB
Nearby
Museum
The Crystal
530 m
Bridge
Royal Victoria Dock and Bridge
410 m
Restaurants
Caffe Fratelli
290 m
Unit 1
Freemason's Cafe
810 m
27 Freemasons Road
The Oiler Bar
590 m
The Oiler Bar
Rotisserie Chicken
720 m
ExCel Exhibition Centre 1 Western Gateway
Garden Community Cafe
1.3 km
7 Cundy Road
Royal Docks Tandoori
1.4 km
369 Prince Regent Lane

Reviews and Ratings

Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
Clean rooms
Convenient location
Limited dining options
Need for service improvement
7.6/10
Very good
Rooms
8.6
Location
8.4
Service
7.1
Dining
7.3
Guest reviews
7.6/10
based on 7 reviews
8.0
8.0/10 based on 4091 reviews
Alan
United Kingdom, April  2024
7.8/10

I found the hotel to be in a quiet area, very close to the Emirates cable cars which was convenient for exploring the city. The staff tried their best, but it was clear they lacked proper customer service training. The dining options were decent, especially for Vegetarians, but additional charges for cooked dishes were a bit disappointing.

Rooms
9.0
The rooms were beautifully decorated and well-equipped, located on the higher floors.
Service
7.0
The service was friendly overall, but there is room for improvement in customer service training.
Location
8.0
The hotel is conveniently situated within walking distance of Royal Victoria DLR station and near the cable cars to the O2, making it easy to reach popular tourist spots.
Dining
7.0
The dining experience offered eclectic British dishes, including options for Vegetarians, but additional charges for cooked meals were unexpected.
Facilities
8.0
The hotel facilities were satisfactory and provided the necessary amenities for a comfortable stay.
Edward
United States, April  2024
9.0/10

I had the pleasure of staying at this hotel and can say it was a wonderful experience. The location is perfect, right next to the Excel Centre and very close to the DLR station. The service was top-notch, with a staff member going above and beyond to assist me. The dining experience was good, although some items were not included and came at an extra cost. The facilities were well-maintained, offering everything I needed for a comfortable stay.

Rooms
9.0
My room had a stunning view over the dock, and the fashionable decor added a touch of elegance to the space.
Service
9.0
The customer service I received was exceptional, with a staff member providing me with all the information I needed for a pleasant stay.
Location
10.0
The hotel's location is superb, right next to the Excel Centre and within walking distance of the DLR station. It was convenient for my travel.
Dining
8.0
I enjoyed the dining experience, although some items were charged separately. The view of the river made the meal even more enjoyable.
Facilities
9.0
The hotel's facilities were well-maintained, offering a range of services that added to the overall comfort of my stay.
Chris
United Kingdom, December  2023
8.2/10

The hotel offers incredible value for money at just £49 with stunning views over the Thames. The rooms are equipped with all necessary facilities. The service is excellent overall, with great attention from the staff. You might find some areas where the staff could use more training, but it doesn't detract too much from the experience. The location is superb, especially for those visiting the ExCel centre or taking a trip on the docklands light railway. The dining options are good, with a variety of choices, though some items may come at an additional cost. Overall, a satisfying stay with some minor room for improvement.

Rooms
9.0
The rooms offer amazing value for money with the breathtaking view over the water and all necessary facilities included.
Service
8.0
The service was top-notch, with great attention from the staff, although some members may need more training in customer service.
Location
9.0
The hotel's location is fantastic, especially for those visiting the ExCel centre or needing easy access to public transportation
Dining
7.0
The dining experience is satisfactory with various choices offered, though some items may require an additional payment.
Facilities
8.0
The hotel provides all the necessary facilities for a comfortable stay with a good value for money overall.
Alexander
United Kingdom, September  2023
7.2/10

The hotel is situated in a quiet area, just a stone's throw away from Royal Victoria DLR station. The rooms offer a nice view out the window and boast very good facilities. The customer service, although with an extra member on reception desk during departure, could benefit from more training. The hotel provides a good value for money proposition, but some additional services like dry cleaning or welcome drinks might need improvement.

Rooms
8.0
I loved the nice view out the window and the very good facilities in the rooms.
Service
7.0
The service was good with an extra member on reception during departure, but some staff might need more customer service training.
Location
8.0
The hotel is conveniently located within a few minutes walking distance from Royal Victoria DLR station, making it easy to access various DLR stations. However, the city center is quite far away.
Dining
6.0
Facilities
7.0
The facilities met my needs during the stay.
Philip
United Kingdom, September  2023
6.8/10

The hotel offers a great view even with the window left open and features 2 single beds and a bathroom. The service was mixed with an extra member present at departure but overall need to improve customer service. The location is in a quiet area not far from cable cars and a few minutes from Royal Victoria DLR station. The dining experience provided a view of the river but was better suited for early risers and vegetarians. The facilities were decent but need some enhancements.

Rooms
8.0
The room had a great view even with the window left open, and the 2 single beds were comfortable. The bathroom was clean.
Service
6.0
The staff was friendly, but there is room for improvement in customer service.
Location
7.0
The hotel is in a quiet area, close to cable cars and within walking distance from Royal Victoria DLR station. Not near the city center but convenient for accessing transportation options.
Dining
7.0
The dining area offers a view of the river, suitable for early risers and vegetarians.
Facilities
6.0
The facilities are average, would benefit from some upgrades.
Clean rooms
Limited dining options
Sam
United Kingdom, September  2023
7.6/10

I had a nice stay at the hotel, enjoying a well-cooked breakfast in the heart of the docklands with a view of the Thames. The room with 2 single beds was cozy, but I wished for a hairdryer and kettle. Customer service was decent, but there is room for improvement. The location was convenient, close to London transport and the city center. The dining options had very good food, but dining was not included in the price. Overall, a comfortable stay with some room for enhancement in service and amenities.

Rooms
8.0
The room with 2 single beds was cozy but lacking a hairdryer and kettle.
Service
6.0
The customer service was decent, but there is room for improvement.
Location
9.0
The hotel's location was convenient, close to London transport and the city center.
Dining
8.0
The dining experience was good with very good food, though dining was not included in the price.
Facilities
7.0
The hotel had adequate facilities for a comfortable stay.
Robert
United States, June  2023
8.0/10

I had a delightful stay at this hotel located right in the heart of Docklands. The rooms were clean and well-equipped, the breakfast was delicious, and the disabled access made my stay hassle-free. However, the service could be improved in terms of customer training. The location was convenient, with easy access to transportation links and various attractions.

Rooms
9.0
The rooms were comfortable and offered a nice view of the surroundings.
Service
7.0
The staff provided good customer service during my stay.
Location
8.0
The hotel is within walking distance of the Royal Victoria DLR station, making it convenient for travel.
Dining
8.0
The cooked breakfast included was perfectly fine, but it was not clear whether it was included in the room price or an extra charge.
Facilities
8.0
The hotel offered all the necessary facilities for a comfortable stay.
Comfortable rooms
Service improvement needed
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Rooms and Guests2 Guests, 1 Room